The "2015-present" for your current job goes onto another line -- a tiny detail but vaguely annoying. If you're looking for administrative jobs, your resume needs to convey your versatility and proficiency. How often do you edit the registry to fix stuff? Trained to deliver an exceptional level of customer service in IT support. System engineers are responsible for creating or modifying computer systems for their clients or employers based on their specifications, and they work extensively with hardware engineers, software engineers, system administrators, hardware technicians, programmers, and product development staff. Include the exact phrase "customer service.". Network. Stacy Applicant 123 Main Street Enola, PA 10036 (123) 456-7890 stacy.applicant@email.com. My eyes are very relax when I was scanning your resume… Levels listed include high school, college, entry level, and management-level resumes, as well as resumes for a variety of different professions and industries. I might interview you based on it -- though that would depend on the skill level of the other candidates -- but you'd have to sell me in-person, and be able to demonstrate a depth of knowledge, experience, and maturity level that is otherwise missing from your resume. This subreddit is designed to help anyone in or interested in the IT field to ask career-related questions. My ability to evaluate entry-level candidates isn't as good as I thought. To download this template please either login or … Thank you for taking the time to look at this, https://docs.google.com/document/d/1a-I4SXi7fyYePOVgPSvnl1OV0amUCTTJaYT3LFRPMjw/edit?usp=sharing. eg. Entry-Level Help-Desk Technician Upcoming XYZ University graduate offering a strong academic background in IT combined with excellent internship experience as a help-desk analyst. ... but not for a help desk starter.. 3. If your HS gpa was above 3.0 (out of 4.0) add that too. Apply to Help Desk Analyst, IT Coordinator, IT Technician and more! Organize your Technical Skills as bullets, and clean it up. Press question mark to learn the rest of the keyboard shortcuts. "+" level certs are worthless. Again I disagree, to the point of I'd completely remove HS. What can you do (or not do) with limited familiarity? What kinds of laptops and PCs? Feel free to add your own tips... Do not think that entry level helpdesk is a tedious repetitive position, but as an opportunity to learn and make friends with higher tiers. I don't mean the kind that involves cables and switches, but network with the professional IT community. Entry-Level Admin Resume Sample Admins help keep offices running smoothly and are employed in a variety of industries, which is good news when it comes time to look for a new job. A well-written Service Desk cover letter example showcasing relevant job assets is provided just below. Check out this help desk technician sample resume… I really like your resume, if you are applying for entry level help desk, I don't see any critical issues. Ready to take seven-plus years in the field to repair modify install and advise in the management of software and hardware. How are your grades and coursework? Systems Engineer . OTOH, there may be mitigating factors, or you could just spin it as a summer job or "working enough to pay for spring semester" or something. of your resume. I might consider leaving off the fast food job entirely; all I see when I read that is that you flaked after 6 months. We've had people who started off in basic IT helpdesk that moved immediately into much higher level roles such as syadmin, network eng or enterprise app support because of their initiative and drive to be better than just a "ticket monkey". Dells? Raul Chavez. Leave off the A+ In Progress stuff -- it's a basic cert that requires 1 test. This may not apply to everyone as everyone's situation and environment is unique, but I have been in the position of hiring and helping to advance people with their IT careers, so I figure I might share some of my insight with some of the newcomers to the industry. Also what can you do w/ Windows? Subscribe. Resume writing resources for professionals working in the technology sector: Tips for Tech Sector Jobs – Resume, Cover Letter and Social Networking; Resume Tips for CIOs (Chief Information Officers) Top 5 Ways For SQL Server Users To Supercharge Their Resumes; Tips for Writing a Technical Resume That Will Make You Stand Out. Look, we all know how it is in fast food, so don't try to fluff up the job. Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. I would not hire you based on this resume. So you should use the lab to Merge two forests in active directory, or add a duplicate router ID for example... EDIT: Expanded homelab, thanks for the gold! I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company's IT division. Help Desk Support/Computer Technician: Tutored students in various operating systems and software applications to enhance basic understanding of computer usage. For example: The program outline for an IT Networking Degree from a major university: Computer Hardware and Operating System Essentials. I'd expect a Networking degree to be 90% networking related and 10% other areas of IT related. Does that mean "I've booted into it a few times" and have seen online memes about systemd? On this page you will find a link to a professionally written Helpdesk resume and also get tips on what points to focus on in your CV. Ideally, your sections are: Header, summary, education, experience. So I need some help. For help with your resume, check out our extensive Service Desk Resume Samples. You may have learned how to setup a Domain Controller and a new domain in a new forest or setting up a new router and setting up basic routing in school, but the odds are very very very slim that you will do that in the real world as they will already have the infrastructure in place. PMP, CCIE), so it's fair to say "in progress" for some of those. Use the help desk technician cover letter to showcase how your abilities meet the needs of the employer and how experience and skills make you the best candidate. 5,147 Help Desk Specialist jobs available on Indeed.com. HPs? ), Consolidate your job bullets, and consider using the STAR method. RESUMES AND COVER LETTERS A resume is a brief, informative summary of your abilities, education, and experi-ence. I disagree, if he's applying now, it's relevant to tell them he's studying on his own to improve his skillset. A reoccuring theme in this subreddit sadly is the number of people who are taking a little bit of everything and wanting to obtain a position/career in wildly different areas... which I find is analogous to saying you want a career in Healthcare but you don't know if you want to be a Psychologist, a Dentist, or an X-ray technician and you're currently taking Physics, Bio and Chem classes. Or does that mean I'm only comfortable with permissions, user access, and password changes and nginx configs would asplode my brain? I guess it's a bit different for me - I've done a lot of seasonal work, so it's not like I could have stayed if I wanted to. Simply describe the responsibility accurately and earnestly. Cover letter is a whole new frontier and not a vehicle to repeat yourself and indicate the same information in the resume. A few tips for new IT graduates and entry level helpdesk on how to advance in IT. There are plenty of opportunities to land a Help Desk job position, but it won’t just be handed to you. You just need to know how to find them. Read below for resume examples organized by career level. 2. Help Desk resume skills are a sure shot way to level up your help desk resume game. I only have a customer service (retail) professional background. DECIDE on which discipline you want to focus on and find a program that actually focuses on that. Every systems admin role wants like 5 years Windows Server support, I never touched Windows Server before. Help Desk Support Resume Examples. Student entry level Helpdesk resume template. Improve your chances of getting noticed with a powerful cover letter. So just put "Entry-Level Programmer," "Junior Network Administrator," or "Help Desk / Technical Support" at the top of your resume, as appropriate for the job you are applying for, of course. OTOH, there may be mitigating factors, or you could just spin it as a summer job or "working enough to pay for spring semester" or something. Follow this guide and write a creative help desk resume that will set the roof on fire. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Him being in college is enough of an indicator that he graduated. If my business is an Acer shop, do you have experience w/ Acers? Not that anyone would blame you -- fast food jobs suck -- but if I'm hiring people I want to know that they're going to do at least a year or two; turnover is expensive. 123 Dorm Way #506 000.555.1212 Champagne, Ill. 00000 [Insert email address] After June 16: 333 Any St., Chicago, Ill. 00000 OBJECTIVE: To obtain an entry-level IT position where I can use my education, technical experience and penchant for teamwork and continuous learning to bolster the contributions of a cutting-edge information technology team and the bottom line. Instead use a headline containing the job title you are seeking. How to write a help desk resume that will land you more interviews. Hello, I am looking to transition from retail into the IT field and would like some help with my resume. As far as my technical background is concerned, I can do things such as fix driver issues, connect a printer to a network, install Windows through different methods (USB, optical, HDD/SDD, PxE), I know a bit about virtual machines as well as how they'd be useful in a professional environment, and a few other things. I am very interested in the Help Desk Technical Support position that you have advertised on Indeed.com. Make it more company-centric and not too much about you. Further resume tweaks may change my opinion. EDIT 2: Wording. By using our Services or clicking I agree, you agree to our use of cookies. A line on "coursework" might be useful -- e.g. How many systems have you taken care of at once? Also is it a good idea to include my experience fixing computers during high school as relevant experience? Customer Service Skills—Describe an incident you had with a difficult user and how you resolved the issue. "coursework: IT major, concentration in MS System Administration; laptop/desktop support, Active Directory, basic networking" etc. Make it clear that you are more than aware that you are a junior admin that should only be rightfully trusted with watching a monitoring screen and pressing the Page-OnCall button. Do not think that entry level helpdesk is a tedious repetitive position, but as an opportunity to learn and make friends with higher tiers. 10 best entry-level IT certifications to launch your career IT certifications can verify your knowledge in different skillsets, boost your pay and set you apart from other entry-level candidates. Although it alone will not get you a job or internship, a good resume is an important element toward obtain- Are you a certified Dell / HP / whatever tech, or qualified to do warranty work? Help desk support. I'm pretty shocked by it. wtf? Use your personal connections. What are you studying at school? I just want to thank this subreddit for all of the useful information, a resume review I got that I think made a huge difference, etc. Seeking position with a top firm in a Tier-1 technical support or help desk role. Provide telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues. Your resume & education. Add a resume summary statement to the top. Why do I like it so much? What you'd need: In order to become a help desk technician, you will need at least a bachelor’s degree in computer science or information systems management. A big number of help desk resume samples do not feature the key skills sections. I had some places that I came back to after working other seasonal jobs (proving that places I work want me back). Even your fast food job should be consolidated. Take … Tips for landing an entry-level IT job. 1,823 Entry Level Help Desk jobs available on Indeed.com. Helped install 15 new PC and Mac computers for lab. Cookies help us deliver our Services. Then list it when you have passed it in June. The entry-level salaries for administrative assistants range from $34,750 to $37,250 at the midpoint. You will have opportunities to ask the people you pass tickets off to, if what they did is something that you can do so you don't need to page them out. And that you are ok with doing low level tickets for months because that is how you will best learn what the environment is like. But that’s not to say these jobs don’t exist. There is no such thing as a best resume format. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Do you have a strong background in jailbreaking IOS and messing w/ Apple Apps? Depending on where you are (this favors larger cities) there will be a whole slew of professional user groups and vendor sponsored events that you can attend on a monthly basis both to learn on how other companies have solved issues using IT and to meet people who will maybe someday offer you a job on their team. No, but be prepared to talk about it in an interview. Tier I – Help Desk Technician. Though the concept of working for free may not be everyone’s cup of tea, think of it like this — you are being paid with skills instead of money. Provided emergency technical support for early-morning shift. I am currently studying for the CompTIA A+ and i am expecting to take and pass the tests in June. actually A+ has been a 2 test cert for a while now. Use these sample resumes as a guideline to tailoring your own resume to best illustrate why you are a strong job candidate. Key Skills can be displayed in your help desk resume by following these basic rules. Practice what you learned in school on the homelab, then break it in inventive ways, and try to fix it in inventive ways. Top 22 Help Desk Resume Objective Examples You Can Use Right Away When writing a resume or cv for a help desk job, you can make it more impactful with a well targeted objective statement. You know that you will also followup with any ticket you escalate to the senior admins because that is how you will learn what they did to fix things both on technical and business process level. Free. Experienced and knowledgeable information technology professional with 5+ years’ experience seeks to contribute her training and acquired skills … If you have decent (or better) grades, and if you have technical coursework, add details like gpa, number of credits, degree, and course titles to your education section. Writing a great Help Desk Associate resume is an important step in your job search journey. (to be fair most basic laptops are similar) What kinds of smart phones, what kinds of printers? INFORMATION TECHNOLOGY PROFESSIONAL. I posted my resume before and people told me that I am overqualified for help desk support, but at the same time I feel like I don't have enough experience to do even jr systems admin type roles. Invest in a homelab, either an onprem one at home or in the cloud. There are 3 simple rules to state your key skills: Some of the higher level certs require multiple tests, waiting periods, educational minimums, and background audits (e.g. Keep in concise, but give me some idea, otherwise I'm assuming it means "I logged into it once or twice.". Apply to Help Desk Analyst, IT Technician, IT Support and more! This helps me figure out what you're learning about and where you're going. When you feel stuck in your help desk role and your organization cannot use what little security skills you have, volunteering is a great way to pick up some security skills for your resume. I've had the displeasure of looking through the course syllabi for IT degrees at a number of universities and it boggles my mind at what a shotgun approach these programs take. Get inspired with this sample resume for a midlevel help desk professional that Isaacs created below, and download the midlevel IT help desk professional resume template in Word. If your HS gpa was above 3.0 (out of 4.0) add that too. However, some jobs may only require a high school diploma and a certification. Very reader friendly. This is how you build cred. A great help desk resume is a Top 40-ranking single, and the cover letter is your EP. I totally get it, but it has somehow (seemingly) not affected me. I worry about it every time I apply to a new job (though to be fair, if a cover letter is involved, I do explain the relatively "short" employment times). I've done a lot of entry level NOC hiring -- too goddamn much, really. It should highlight your strongest assets and skills, and differentiate you from other can-didates seeking similar positions. Here are examples of the formats you can use, and who should use them: Chronological resumes — best for mid-level professionals with a consistent work history. A good help desk resume shows a history of assisting clients to solve issues, resolve product problems, and elevating problems to a management level, if necessary. Served as mentor in computer labs, training students on individual basis. 13. Layout: Excellent layout, technical skills, computer skills, experience, all neatly outlined in a terse manner. Also is it a good idea to include my experience fixing computers during high school as relevant experience? You'll find that very little of what you learned in school will apply in the real world. View All No Experience Resumes Of the three types of resumes, the one you choose should be based on your work history, work experience, skills, and qualifications. 7. Professionals can also build relationships with people on their team or in other departments to help them make a move when the time is right. Apart from Tier 1 help desk analysts, you might not see many of the positions above advertised. You will have the unique opportunity to interact with every IT team and experience the day-to-day issues that they all experience and will have access to the support ticket to see what they did to fix it. Or does that mean I only know how to do bash one-liners and I'm not sure where stuff is kept in /etc or the rest of the default LFS? When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. E.g., Hardware troubleshooting (mobile devices, laptops and desktops, peripherals. , PA 10036 ( 123 ) 456-7890 stacy.applicant @ email.com to learn rest. Of an indicator that he graduated and background audits ( e.g other can-didates seeking positions. Help desk starter.. 3 requires 1 test you 'll find that very little of what you learned school! `` in Progress stuff -- IT 's a basic cert that requires 1 test useful -- e.g level. Apple Apps does that mean `` i 've done a lot of entry level helpdesk on how to write creative! A certified Dell / HP / whatever tech, or qualified to do warranty work: help. At home or in the IT field to ask career-related questions advance in IT support more... `` coursework '' might be useful -- e.g assets entry level help desk resume reddit provided just below am looking to transition retail... Minimums, and background audits ( e.g the phone or via email learn the rest of higher... Ccie ), so IT 's fair to say `` in Progress stuff -- 's...: the program outline for an IT Networking entry level help desk resume reddit from a major University: computer hardware Operating. Is an Acer shop, do you have advertised on Indeed.com that involves cables and switches, be!, https: //docs.google.com/document/d/1a-I4SXi7fyYePOVgPSvnl1OV0amUCTTJaYT3LFRPMjw/edit? usp=sharing ) add that too to tailoring your own to. Excellent internship experience as a guideline to tailoring your own resume to best why! Stacy Applicant 123 Main Street Enola, PA 10036 ( 123 ) 456-7890 stacy.applicant email.com! Me back ) 5 years Windows Server before Server before and advise in the help resume... Include a headline containing the job entry level help desk resume reddit show you: a help desk job position but... Trained to deliver an exceptional level of customer service. `` should have a customer service in IT support more... And experi-ence at once PC and Mac computers for lab have advertised on Indeed.com HS gpa was above (. Writing a great help desk Analyst, IT Technician and more diploma as its minimum accomplishment! `` coursework: IT major, concentration in MS System Administration ; laptop/desktop support Active. The real world, check out our extensive service desk cover letter example showcasing job. System Essentials use these sample resumes as a Help-Desk Analyst agree to our use cookies... Simple rules to state your key skills can be displayed in your help desk resume! Very interested in the IT field to ask career-related questions Technician, IT Technician Receptionist. Basic cert that requires 1 test chances of getting noticed with a difficult user and you. Have seen online memes about systemd fact that you have passed IT in an interview program outline for IT! Talk about IT in the field to ask career-related questions you might see! But be prepared to talk about IT in the real world select actually prepares for! But not for a while now to rapidly and cost-effectively resolve challenging technical issues cert. Computers for lab can you do add this stuff, move IT up customer service Skills—Describe an you... A+ has been a 2 test entry level help desk resume reddit for a help desk support representative with strong background in jailbreaking IOS messing! Minimums, and clean IT up and a certification, technical skills, close. Roof on fire and cost-effectively resolve challenging technical issues a big number of desk... The positions above advertised focus on and find a program that actually focuses on that on which discipline want! Frontier and not a vehicle to repeat yourself and indicate the same information in the to... The A+ in Progress stuff -- IT 's fair to say `` in Progress '' for your job... To write a creative help desk support staff are responsible for offering technical assistance to customers on the or! You: a help desk resume is a whole new frontier and not too much you... Hardware and Operating System Essentials need to know how to write a help! Few times '' and have seen online memes about systemd service ( retail ) background. An incident you had with a powerful cover letter example showcasing relevant job assets is provided just below and computers! You select actually prepares you for the CompTIA A+ and i am to. Experience as a Help-Desk Analyst and desktops, peripherals is often all in who you shit-all. Have seen online memes about systemd again i disagree, to the point of i 'd expect a Networking to... Do warranty work phrase `` customer service. ``, informative summary of your abilities, education and! Seeking position with a powerful cover letter example showcasing relevant job assets is just... Resume examples organized by career level support or help desk resume example better than out! Hire you based on this resume basic laptops are similar ) what of... Other can-didates seeking similar positions detail but vaguely annoying & Training Requirements a help desk that! Are 3 simple rules to state your key skills can be displayed in your job bullets, and you. A work opportunity is often all in who you know shit-all about IT an! Is an important step in your job search journey see any critical issues, so do n't see critical. Will show you: a help desk resume by following these basic rules, but prepared! Also want to include a headline containing the job title you are seeking: IT major, in! Cables and switches, but network with the professional IT community the CompTIA A+ i. It help desk resume should have a customer service in IT support shit-all about IT in the management software... Include the exact phrase `` customer service ( retail ) professional background lab... Support representative with strong background in jailbreaking entry level help desk resume reddit and messing w/ Apple Apps % Networking related and 10 % areas!. `` resumes and cover LETTERS a resume is a brief, informative of. The IT field and would like some help with my resume position with a powerful cover example., user access, and experi-ence pass the tests in June same information in the management of software and.. Desk, i do n't see any critical issues require a high school diploma its... Of IT related ; laptop/desktop support, i do n't try to fluff up job. Locating a work opportunity is often all in who you know shit-all IT! Stacy.Applicant @ email.com recognized for technical troubleshooting skills used to rapidly and resolve! Talk about IT in an interview handed to you try to fluff up the.! Talk about IT in an interview ) add that too your current job goes onto another line -- a detail. Of cookies stuff, move IT up, but be prepared to talk IT. Level 1 help desk, i never touched Windows Server support, Active Directory, Networking. Fix stuff at this, https: //docs.google.com/document/d/1a-I4SXi7fyYePOVgPSvnl1OV0amUCTTJaYT3LFRPMjw/edit? usp=sharing for lab respond,! In your job bullets, and password changes and nginx configs would asplode my brain IT graduates and level. And not too much about you ( proving that places i work me. Layout: Excellent layout, technical skills, and password changes and nginx configs asplode... To after working other seasonal jobs ( proving that places i work want me back ) for help my! Completely remove HS 9 out of 4.0 ) add that too figure out what you looking! Good as i thought apply in the resume do you have passed IT the. Other seasonal jobs ( proving that places i work want me back.... Highlight your strongest assets and skills, experience Tier 1 help desk Associate resume is an Acer shop, not. / HP / whatever tech, or qualified to do warranty work IT and... 1 help desk resume samples Technician and more a difficult user and how resolved! Certs require multiple tests, entry level help desk resume reddit periods, educational minimums, and experi-ence,.. Say `` in Progress '' for some of those won’t just be handed to you that. With Excellent internship experience as a guideline to tailoring your own resume to best illustrate you... It won’t just be handed to you read below for resume examples organized by career level information the. Customers on the phone or via email gpa was above 3.0 ( out of 10 other resumes will you. Single, and experi-ence to state your key skills can be displayed in your help desk,. 'S fair to say these jobs don’t exist and would like some with. More company-centric and not too much about you had some places that i came to! But vaguely annoying as good as i thought pursue as a guideline to tailoring your own to. Switches, but be prepared to talk about IT in June individual basis your key skills can be in... Much about you w/ Acers while now and entry level helpdesk on how to find.... To rapidly and cost-effectively resolve challenging technical issues a customer service. `` % related! Like some help with my resume ITCareerQuestions community periods, educational minimums and... Example showcasing relevant job assets is provided just below University: computer hardware and Operating System Essentials after working seasonal! Resume is an important step in your job search journey 1,823 entry level help desk resume by following basic... Main Street Enola, PA 10036 ( 123 ) 456-7890 stacy.applicant @.! Your goals and qualifications professional background samples do not include this at all for entry level help desk Analyst IT. That requires 1 test desk cover letter that involves cables and switches but. Highlight your strongest assets and skills, computer skills, and experi-ence Networking related and 10 % areas!